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Sep 20, 2020

Right headphone doesn’t work

New out of the box, the right headphone on my daughters QC35 ii headphones does not work.  It works if plugged in but not on Bluetooth- nor with the setup assistant. I have updated it from the app but no change.

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Moderator

Re: Right headphone doesn’t work

Hey Steve,

 

I'm sorry to hear that - what device are you trying to connect to Bluetooth with?

 

You've updated the firmware in the app so that shouldn't be the issue, but I would recommend performing a reset as shown HERE, then also to clear the pairing history of your headphones and devices as shown HERE. Let me know if this brings the audio back to the right earcup.

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Sep 20, 2020

Re: Right headphone doesn’t work

Thank you

 

nothing worked and so I took them back to the place of purchase and exchanged them for new ones.

 

cheers