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Jun 29, 2020

Robot Voice

While using the audio with my laptop, I notice that, once every 10-15 minutes, I'll constantly hear the other person on the call sounding like a robot. It gets very annoying and lasts for a good 20-30 seconds. I have to constantly tell the other person, "Hold up. My headphone is acting up.". It's extremely intermittent and very random.

 

I have the Bose QuietComfort 35 II paired with a MacBook Pro (15-inch, 2017 edition) w/ TouchBar, running macOS Catalina version 10.15.5.

 

I have already tried to debug Bluetooth on my MacBook but so far I haven't been successful with figuring out a solution to this problem. I also thought about just buying another pair, but then I quickly realized how expensive these were and changed my mind.

 

On my MacBook, I only have a bluetooth mouser and keyboard connected and haven't had any issues when using my Apple AirPods Pro instead of my Bose headphones.

 

Is there any way that I could "reset" my headphones by chance? Any other suggestions on how I could go about troubleshooting and/or even fixing this problem?

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Re: Robot Voice

Hi @altjx

 

Thank you for your post and welcome! 

 

I'm sorry to hear of the issues with your QC35 II. I'll be happy to help! 

 

I would recommend making sure that you are running the most recent firmware update. You can do this by clicking the LINK HERE on a laptop or PC and following the on-screen instructions. 

 

Let me know how you get on! 

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Re: Robot Voice

Thanks for your response, Jessie. I ran the updater and it says that everything was up-to-date with the exception of the voice prompts.