wutdeochoinua
Participant
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Registered since

Feb 21, 2021

S

Bose product name QC35 Series 1

 

Country USA

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on PC windows 10

Detailed description of the issue and steps to reproduce Happened randomly

 

What environment do you experience the issue in? Quiet room

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

Factory reset, clear bluetooth list

 

Sound worked but it was popping every so often out of the right earcup when i cleared the bluetooth list sound stopped playing out of the right side earcup including noise cancelling

 

1 REPLY 1
Sam_F
Moderator

Re: S

Hey wutdeochoinua,

 

Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to learn you're experiencing popping audio, but I'd be happy to advise.

 

I appreciate you trying troubleshooting so far such as resetting the product and clearing the Bluetooth list - I would've recommended this. However, have you had the chance to use the headphones with a different device to see if you notice a difference in behavior? 

 

If you haven't already, I'd recommend updating the product firmware to the latest version, to ensure your headphones have received all bug fixes and feature releases. Afterward, test the headphones with different devices and let me know if you notice things get better or stay the same.

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