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Jun 15, 2020

Sending back for replacement question.

I have had an issue with my Bose QC35ii and therefore have arranged a replacement product with Bose. In the deliver instructions that I received, it said 'Please only send the main product/part only. Please retain all accessories such as carry cases and cables'. 

Does that mean I keep the carry case and only send in the headphones??

Thank you

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Re: Sending back for replacement question.

Hello Parth_2425, 

 

Thanks for reaching out. 👋

 

When an exchange is booked, you only need to send the headphones. 

 

Please keep: 

 

  • Ear cushions
  • Case
  • Audio cables
  • Any documentation that came with the product

I hope this helps!

 

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Re: Sending back for replacement question.

I called the customer service in the morning today and they said to only send in the headphones and told me to keep the case and cables. And the second time I called, the worker said to send in everything including case and cables. 
What should I do in this case as I have 3 different answers to the same query?

Thank you

P.S The worker did not ask for my serial number the first time but the second time the worker did.

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Re: Sending back for replacement question.

If this is a product return, send everything. 

 

If this is a product exchange, keep all of your accessories. Send only the headphones.

 

Thanks.

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Re: Sending back for replacement question.

So as this is a product replacement (as it says on the email Bose sent), Do I only send the headphones (with or without the ear pads?) and keep the case and cables?

Thank you