I have had an issue with my Bose QC35ii and therefore have arranged a replacement product with Bose. In the deliver instructions that I received, it said 'Please only send the main product/part only. Please retain all accessories such as carry cases and cables'.
Does that mean I keep the carry case and only send in the headphones??
Thank you
Hello Parth_2425,
Thanks for reaching out. 👋
When an exchange is booked, you only need to send the headphones.
Please keep:
I hope this helps!
I called the customer service in the morning today and they said to only send in the headphones and told me to keep the case and cables. And the second time I called, the worker said to send in everything including case and cables.
What should I do in this case as I have 3 different answers to the same query?
Thank you
P.S The worker did not ask for my serial number the first time but the second time the worker did.
If this is a product return, send everything.
If this is a product exchange, keep all of your accessories. Send only the headphones.
Thanks.
So as this is a product replacement (as it says on the email Bose sent), Do I only send the headphones (with or without the ear pads?) and keep the case and cables?
Thank you