Hello, I just wasted an hour scouring the net for reasons why my new Bose wouldn't connect to my laptop. I was in pairing mode but it acted as though I was not. I then discovered that they will do NOTHING while charging. Maybe you could put a note to that effect in the little quick setup that comes with the packaging. Do not try to pair while charging. Soon as I unplugged the charger, windows 10 found them immediately and pairing was almost automatic.