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Jun 9, 2020

Short sound cuts on Headphones 700 Noise Cancelling

Hi, I am experiencing short sound cuts when I listen to music with my new headphones 700 noise cancelling with my macbook pro. When I do listen music from my iphone, I do not experience any sound cut. Please, could you please help me?

 

Thank you very much

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Moderator

Re: Short sound cuts on Headphones 700 Noise Cancelling

Hi Berta Raventos!

 

Thanks for posting and joining the community!

 

When you experience these sound cuts with your audio, are you connected to both your MacBook Pro and your iPhone? If so would you still experience the same sound cuts if you were to disconnect the iPhone and just be connected to the MacBook?

 

The reason I ask, is there is a thread HERE discussing an issue with stuttering audio when connected to more than one device at a time. It's something our engineering team is currently looking into and working to resolve. If this is what you are seeing, I would recommend keeping an eye on that thread for any updates!

 

If your headphones are not showing the same behavior and are doing something different let me know so we can see what else we can do to get you up and running correctly!

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Oct 21, 2020

Re: Short sound cuts on Headphones 700 Noise Cancelling

I have been experiencing the same issue only recently. Mine occurs both on my macbook pro and iphone and tends to happen in bursts where it cuts out intermittently as if you quickly paused and then unpaused.

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Oct 21, 2020

Re: Short sound cuts on Headphones 700 Noise Cancelling

I am experiencing this same issue.  I would describe it as more of a "static" or "crackling" sound.... it lasts for approximate 1 to 2 seconds.... it only happens when I connect the headphones to a television.  And it happens every 1m 50s to 2min.  It does NOT happen when I am connected to my Acer Chromebook or my Samsung Galaxy Note 20 Ultra.

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Jun 30, 2019

Re: Short sound cuts on Headphones 700 Noise Cancelling

I am having the same issue - crackling sounds, audio cuts out for only a second or so. This happens when connected to my MacBook and also my Bose Soundbar 700. It actually happens more frequently with the Bose Soundbar - which is surprising as they're both Bose products.  Disappointing.

Moderator

Re: Short sound cuts on Headphones 700 Noise Cancelling

Hell cbrown93, 

 

Thanks for joining the discussion. 

 

What have you tried in terms of troubleshooting to remedy this? For example, have you tried updating the firmware of all of your products? Have you tried resetting the products? Changing WiFi router channel settings? removing and re-pairing the headphones? 

 

I'll look forward to your reply!

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Sep 3, 2020

Re: Short sound cuts on Headphones 700 Noise Cancelling

@Jeff_Git is precisely the updating to the latest firmware that has caused the audio stuttering issue to be even more prominent. Go see those firmware feedback threads for versions 1.70 and 1.82, @bose has been ignoring those comments posted by multiple customers, and yet you're still giving the bad advise to ask customers to update firmware that'll only make the problem worse than before. Well done following the support SOPs to the letter!