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Jan 2, 2020

Silicon / rubber material in Soundlink Ae2 worn out

My 2 year old Bose AE2 silicon material worn out with no reason.

anyone from bose company could fix or replace my silicon blue color material in my headphone appeared to be a beacon shape rubber worn out. I would love to purchase in the future upgrade but seems like I am so disappointed with this company’s product quality. Nobody can help me. The price is not worth the quality. 


Re: Silicon / rubber material in Soundlink Ae2 worn out

Hey Rye, 


Thank you for posting and welcome to the Bose Community. Sorry to hear that this has happened to your headset! 


This isn't something we would be able to assist you with via the community, I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.


If anyone else has had a similar issue please contact us via the link above. 


Kind regards, 

Hector B - Community Support 

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