Sound becomes very feeble when connected using aux cord
Bose product name
QuietComfort 35 Series 2
What devices were you using that were affected and what version are they on
iOS 10.15.4 , Moto E4 Plus using Android 7.1.1
Detailed description of the issue and steps to reproduce
When I connect my headphones to an audio source via the provided aux cord, the volume of audio becomes very low. When the cord is fully inserted into the headphones, almost nothing is heard. (No issue is seen when connected via bluetooth)
Where do you run into the issue?
When connected to an audio source using aux cord.
When did you start to experience the issue? Did it work correctly previously?
My headphones are brand new. Right from the first instance, the cord creates audio issues.
Any troubleshooting steps you took