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jordan.johnson5@gmail.com
Contributor
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Registered since

Dec 19, 2020

Sound effects are painfully loud

Bose product name

Smart Noise Cancelling Headphones 700 | Bose

 

Country

USA

 

Firmware Version

4.5.4

 

App Version

4.5.4

 

What devices were you using that were affected and what version are they on
iPhone 12 pro max

 

Detailed description of the issue and steps to reproduce

When I press a button, sound effects are painfully loud and much louder than the music I'm listening to.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

An office room with engine noise in the background. Or even in a quiet room, which makes abrupt sound effects that much more painful. I think Sony is trying to make me go deaf.

 

When did you start to experience the issue? Did it work correctly previously?

Immediately, no.

 

Any troubleshooting steps you took

No!

 

2 REPLIES 2
Tegan_M
Moderator

Re: Sound effects are painfully loud

Hello,

 

Thanks for reaching out, this is not a normal experience.

 

Does this occur as soon as you turn the headphones on prior to connecting to a device? Or does this happen only once you're connected?

 

Let's ensure that your headphones are up to date with the latest firmware. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions. At this time, the latest update is 1.8.2.

 

It is also worth resetting the headphones. 

  • Disconnect all cables from your headphones
  • Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
  • On the headphones, press and hold the Power/Bluetooth® button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
  • Once connected, release the Power/Bluetooth button after two seconds.
    Tip: If the headphones are unresponsive after a reset, reset them a second time.

 

Do let us know how you get on.

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jordan.johnson5@gmail.com
Contributor
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  • 3
  • 0
Registered since

Dec 19, 2020

Re: Sound effects are painfully loud

This is a common problem that many people are having.

 

Check out these two forums of people complaining about the excessively loud sound effects: 

1 https://community.bose.com/t5/Around-On-Ear-Headphones/Disabling-Headphones-700-Sound-Effects/m-p/61...

 

https://community.bose.com/t5/Around-On-Ear-Headphones/Disabling-Headphones-700-Sound-Effects/m-p/61...