The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
My micro phone doesn’t seem to work. When I’m on the phone the sound comes through great but people tell me I sound very far away. Not sure how to trouble shoot this issue
That's quite odd - has this always been the case when using these headphones? Have you tried using the headphones with any other devices for making calls to see if you experience the same problem?
I'd recommend rebooting the phone you're connected to, as this will help. Let me know if you're able to notice an improvement!
@AFlummer Thanks for getting back to us with this information! To confirm, you have the SoundLink Around-Ear wireless headphones II right?
If so, please ensure that the latest update is installed by visiting btu.bose.com on your computer.
Let us know if this changes anything.