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AFlummer
Participant
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Jun 7, 2020

Sound link 2

My micro phone doesn’t seem to work. When I’m on the phone the sound comes through great but people tell me I sound very far away. Not sure how to trouble shoot this issue

3 REPLIES 3
Sam_F
Moderator

Re: Sound link 2

Hey @AFlummer,

 

That's quite odd - has this always been the case when using these headphones? Have you tried using the headphones with any other devices for making calls to see if you experience the same problem?

 

I'd recommend rebooting the phone you're connected to, as this will help. Let me know if you're able to notice an improvement!

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AFlummer
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Jun 7, 2020

Re: Sound link 2

This problem has always been there on my phone, iPad and laptop. Oddly enough I tried it on another phone and it worked for calls but not for FaceTime??

Charlotte_G
Moderator

Re: Sound link 2

@AFlummer Thanks for getting back to us with this information! To confirm, you have the SoundLink Around-Ear wireless headphones II right?

 

If so, please ensure that the latest update is installed by visiting btu.bose.com on your computer.

 

Let us know if this changes anything.

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