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pakapablo
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Registered since

Jul 9, 2021

Sport Open Earbuds - soar ear

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

Sport Open Ear

Country

US

Firmware Version

1.1.2-2174+132ebd5

App Version

4.5.4

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
ios14.6

Detailed description of the issue and steps to reproduce

The right earbud is a bit more difficult to put on compared to the left which slides on withe ease. After about 30-45 minuets of use my right ear is sore from the way the earbud wraps around the ear. My left ear is fine. Either my ears are slightly different shapes or the earbuds have slightly different fits.

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

All

When did you start to experience the issue? Did it work correctly previously?

Each time I have used them from my initial purchase a month ago.

Any troubleshooting steps you took

None yet

 

1 REPLY 1
Jessie_O
Moderator

Re: Sport Open Earbuds - soar ear

Hey pakapablo, 

 

Thank you for your post and welcome to the Community! 


I'm sorry to hear of the issues you are experiencing with the fit and comfort of your Sport Open Earbuds. I'll be more than happy to help you in any way that I can. 

 

The Sport Open Earbuds have the same fit for each earbud. Therefore, it is likely that your ears are slightly different shapes. This is true for almost everyone. 

 

I would recommend that if you are experiencing some pain, double-check the fit of the earbuds. I have included a LINK HERE with some great tips to ensure the most comfortable fit for you. 

 

I hope this helps! If you have any further questions, I'll be more than happy to help! 

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