UK Returns page not working & no one answers the phone line.
After waiting 3 weeks for delivery my On Ear headphones finally turned up, I can hear a white noise hiss at low volume through the right ear cup.
Decided I'm going to purchase a different style of headphone so want to initiate a return.
1. The 'Return This' link next to my order brings up a page 404 can not be found. Been like this for a few days now.
2. Calling customer service & selecting option 2 just leads so endless white noise until you hang up.
3. The live chat option on the bottom right has now disappeared from my browser.
I just want to return these headphones, why is it so hard. How can a company with such an established name operate like this?