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Anveer Rai
Participant
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Registered since

Jun 28, 2020

Unable to be heard when called

Hello, 

These headphones are brand new and connect with my iphone. However when someone calls me they are unable to hear me. My headphones are SoundLink around ear wireless headphones II

1 REPLY 1
Tegan_M
Moderator

Re: Unable to be heard when called

Hi Anveer Rai,

 

Sorry that you are having issues with your microphone on calls. 

 

Does this occur with a wired connection as well as a Bluetooth connection?

 

Following this, check for any available firmware updates for your headphones. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

 

I look forward to hearing from you.

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