Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name Q35
Country United States
What devices were you using that were affected and what version are they on Samsung Galaxy S10
Detailed description of the issue and steps to reproduce
I downloaded the Bose Connect App. I tried to edit settings and enter my email address but it said I was an unauthorized user. That is impossible, as I just purchased the headphones. Any suggestions?
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took