cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
GlenOverEarWhite25
Participant
  • 0
  • 2
  • 0
Registered since

Aug 14, 2021

What is this called highlighted in yellow

Whis is this called highlighted in yellow.jpg

 

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
joelirwin
Expert
  • 393
  • 1910
  • 73
Registered since

Jun 15, 2018

Re: What is this called highlighted in yellow

Author Accepted Answer selected by GlenOverEarWhite25

@GlenOverEarWhite25(I do not work for Bose)

Are you referring to the plastic or the ear cushions?  For the later, you can, for example go to eBay or Amazon and do a search on the name of your Bose product (like QC35, QC25, or QC15) and 'ear cushion'.  You'll probably get many many matches.

If you are referring to the plastic that you have highlighted in yellow, it is not a part and can not be replaced.  If that is an issue for you, you need to call Bose and arrange for an exchange - they do not repair.  You may need to pay unless it is under warranty and is a defect or normal wear and tear.

 

View solution in original post

5 REPLIES 5
joelirwin
Expert
  • 393
  • 1910
  • 73
Registered since

Jun 15, 2018

Re: What is this called highlighted in yellow

@GlenOverEarWhite25(I do not work for Bose)

I believe that is the thing that the ear cushion slips into and will hold it in place (i.e., so it doesn't fall out).

 

GlenOverEarWhite25
Participant
  • 0
  • 2
  • 0
Registered since

Aug 14, 2021

Re: What is this called highlighted in yellow

Hi, Do you know what it is called, and can I get a replacement?

@joelirwin 

joelirwin
Expert
  • 393
  • 1910
  • 73
Registered since

Jun 15, 2018

Re: What is this called highlighted in yellow

Author Accepted Answer selected by GlenOverEarWhite25

@GlenOverEarWhite25(I do not work for Bose)

Are you referring to the plastic or the ear cushions?  For the later, you can, for example go to eBay or Amazon and do a search on the name of your Bose product (like QC35, QC25, or QC15) and 'ear cushion'.  You'll probably get many many matches.

If you are referring to the plastic that you have highlighted in yellow, it is not a part and can not be replaced.  If that is an issue for you, you need to call Bose and arrange for an exchange - they do not repair.  You may need to pay unless it is under warranty and is a defect or normal wear and tear.

 

View solution in original post

Xyz987
Guru
  • 418
  • 2877
  • 125
Registered since

Oct 18, 2017

Re: What is this called highlighted in yellow

He is obviously not referring to the cushion.

madbooba
Advisor
  • 88
  • 163
  • 2
Registered since

Mar 16, 2020

Re: What is this called highlighted in yellow

His cushions are made with hot dog sausages.

I think this is the issue.. so in this case these highlighted in yellow are simply plates I'd say...

 

Put some mustard on it, should be okay.
It looks delicious IMO 🤣