When I first purchased the QC35i the sound canceling was amazing! It was like being in a sound proof room. So with that in mind i have the following thoughts:
I recall my first indication there was an issue was my own voice not getting piped back into my ears on the many hours of video calls I am on a day. I don't remember anyone else mentioning this in any thread. I was very cognizant of this because it was an exciting feature I noticed over the QC 15's. Anyone else notice this?
Nov 23, 2018
I'm scared to use the app and to update.
I'm still on 2.5.5 but I want to use the app for noise cancelling level changes.
when is Bose going to do anything about the noise cancelling degradation?
Jan 13, 2020
Updating the firmware to 3.0.3 was a really bad idea. After updating, my QC35 doesn't connect to my MacBook anymore. I did a reset and tried connecting again to my MacBook with no luck. It only connects to my phone now.
I have came to a realization that every new firmware will hinder the product more. I have had the same issue with previous versions. How to I factory reset the QC35?
You cannot factory reset, you are in for life, friend. If you search reddit you can find out about rolling back, but it does not work for everyone (it did not for me and I tried a few times). There is a silly reset thing you can try: https://community.bose.com/t5/Headphones-Archive/QC35-reset/m-p/39949/highlight/true#M12321
This is so upsetting. I noticed that something was wrong with my headphones but I thought it was just me. Now that I am reading this thread I see I am not alone. Infuriating. I am using QC35i and the firmware is at 3.0.3, too.
I moved on to buying the Sennheiser Momentum 3 wireless. Much better sound. I’m done with Bose and how they treat their customers.
@Vaportrailz that's certainly a way to deal with this situation. Simply moving on (even if it is costly). But I also have Bose speakers and I always recommended Bose to friends and colleagues. This is just an ugly reversal. It sucks. And it sad to Bose isn't responding in *any* way to this debacle.
May 27, 2019
i bought i pair of new Bose QC35 and when i looked what firmware version i have
i have 1.3.6 - is that a good firmware or is it bad noice cancellation on that one too ?