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Jun 10, 2019

When I connect my Bose QC 35 II to my computer all sounds become enhanced - HELP.

I have connected my Bose QC 35 II both to my computer (Bluetooth) and to my phone (also Bluetooth). When I am connected to my phone, there is no problem, the noise cancelling works perfectly, but when I switch over to my computer, all ambient sounds suddenly become enhanced (just like when you are on the phone with someone), and that kind of makes the noise cancelling pointless. 



Connected to my phone, playing a song while brushing over my sweater with my hand: 

- Can't hear the brushing


Connected to my computer, playing the same song while brushing over the sweater:

- Sound is enhanced.



Re: When I connect my Bose QC 35 II to my computer all sounds become enhanced - HELP.

Hi Xzylion,


Thank you for your post and welcome to the Bose Community.


I'm sorry to hear about this issue you are encountering. It is certainly strange. 


Would you be able to connect your QC35 II's to your computer using the cable and let me know if it sounds the same as when you connect with Bluetooth?


I would also recommend performing a reset on the headphones. You can do this by following these steps: 

  1. Turn off the headset and wait 30 seconds
  2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  3. Unplug the USB cord from the headset and wait 1 minute
  4. Turn on the headset


It is also recommended that you ensure your headset is running the latest firmware. You can do this via the Bose Connect App or by visiting btu.bose.com on your computer and following the onscreen instructions. Here is an article that will help you: Updating your headphones


Get back to me with the results and I will be happy to assist you further. 


Warm regards,

Charlotte G - Community Support

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