Thanks for posting. That's some great information that's sure to help a lot of users! We also have this post that might help.
Tony G - Community Support
hey all, so my qc35 2's were working just fine for the past week and this morning i went to use them and boom. no sound out of them. they work fine on my PC iphone everything else, just not my Xbox ONE X. any one have any ideas? ive tried the steps listed above im getting the loudest crackel from what i can tell and im getting nothing. Can you guys list your audio settings and what not? i just have an xbox one x hooked up via hdmi cable to a monitor, and am simply plugging my bose qc35 2's into my xbox controller and am getting no sound. wonder what happend or whats going on.. help!!
Thanks for posting. If your headset was working with your Xbox before and suddenly stopped, it sounds like the issue might be either:
The first thing I would do is try and rule out which one it is by:
If anyone else has a suggestion feel free to chime in!
Tony G - Community Support
Hello, thanks for your solution. It works for me.
I'm wondering why it happens?
Could this solution damage bose qc35 or xbox controller?
I tried to investigate problem on PC using my Elite controller. I found out headset is recognized as 1 channel device and has microphone enabled (xbox controller). This is strange. How 3 conductor jack can be recognized as device with microphone?
I also tried this device CCA-417W (CTIA, 4 conductor, the same has controller) - not working.
Headset on PC, PS4 and samsung galaxy s7 works perfectly.
I tried another headphones on elite controller, and they works fine.
I think this is microsoft xbox elite controler software issue.
Great questions - thanks for posting. Plugging the cable half way into the socket isn't a great solution in the long term. It might end up in the headphone connector bending.
Which model of Xbox One do you have? I've heard anecdotally that the QC35s work on the Xbox One S, but not the original Xbox One. I've also heard that they work with the chat adapter on both consoles.
Does anyone else in the community have any experience using our headphones with games consoles? We'd love to hear from you.
Patrick A - Community Support
Thanks for you reply.`I don't have xbox. I'm using xbox elite controller with PC.
How can I help to fix this problem?
As you are using a PC Somiks, have you tried connecting the headset directly to the PC via Bluetooth? I don't know if you will be able to plug directly into the controller to hear the sound.
Let me know if you can do this.
Brandon_C - Community Support
hi, thanks for your suggestion.
Yeap, i will try this. I hope there will not be noticable delay while playing.