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Apr 6, 2020

bose700 left ear cup silent only right ear cup plays audio

I spent a lot of money in these and now left earcup stops working out of no where I was on a phone call when it happened just completely silent 

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Re: bose700 left ear cup silent only right ear cup plays audio

Hello, 

 

I am sorry that you're unable to get audio from the left earcup. I would love to do what I can to help you.

 

Does this occur with both a cabled and Bluetooth connection? 

 

Lets try resetting your headphones; 

  • Disconnect all cables from your headphones
  • Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
  • On the headphones, press and hold the Power/Bluetooth® button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
  • Once connected, release the Power/Bluetooth button after two seconds.

Following this, check for any available firmware updates for your headphones. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com, which will provide you with full instructions.

 

Do let us know how you get on. 

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