Oct 21, 2019
I have an iPhone XS, iOS 13, and two Bose headphones -- Bose QC35II and Bose OE Soundlink. For several years I walk, listen to a Great Course or book on Audible, and dictate notes into an Apple Note using the mic icon at the bottom right of the iPhone keyboard. Recently, and suddenly, what I dictate wearing EITHER pair of headphones is mangled in the Note. Parts of sentences missing. Words bearing no resemblance to what I have dictated appear in the Note. The errors are to such an extent that i can no longer walk and note-take using headphones. Do you have an idea what may be happening? Many thanks!
Thanks for getting in touch and welcome to the Community!
That's very strange that you are experiencing this, I will happily help you out with this today. We can go through some troubleshooting to try to get this resolved for you. Let's start by rebooting your iPhone and making sure both headphones are up to date.
To install a Bose system update, follow these steps (Note: A USB-A to USB-micro B cable is required for this update):
I hope this helps, please let me know how you get on!
Zoe C - Community Support