my qc35 ii turns on by itself
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Bose product name
qc 35 ii
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Samsung Galaxy Fold
Detailed description of the issue and steps to reproduce
My qc 35 ii turns on by itself when its power switch is placed to be off. After turns the power switch to off, after about 10seconds or less, battery indicator turns on indicating the power in on and gets connected to my cell phone. In order to turn off, I turn on the power switch on and off again which turns the headphone off, however, it turns on on its on again.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Anywhere, quiet or loud.
When did you start to experience the issue? Did it work correctly previously?
It happened as I started using the headphone again recently after several months. it worked fine before.
Any troubleshooting steps you took
I tried resetting the device as Bose repair suggested which did not solve the issue and as I was trying to send the product for service, the service request button did not lead me anywhere.