qc35 failing to pair with Connect

Highlighted
Silent Starter

qc35 failing to pair with Connect

moved out of range and lost signal....headphones will not pair with Connect app.

1 REPLY 1
Moderator

Re: qc35 failing to pair with Connect

Hi BossCooks, 

 

Thanks for your post and welcome to the community. I am sorry to hear that you are having issues connecting to the Connect App, however I would love to assist further. 

 

So that I can understand your issue a little further can you please answer the following: 

 

  • Have you ever been able to connect to the connect app? 
  • Are you able to connect to the headphones without the app? 
  • What device do you have the app downloaded on? 
  • Are both App and Headphones on the latest software version? (You can check the headphones version via Btu.bose.com

 

I look forward to hearing back from you. 

 

Kind Regards, 

Hector B - Community Support