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May 30, 2019

qc35 failing to pair with Connect

moved out of range and lost signal....headphones will not pair with Connect app.


Re: qc35 failing to pair with Connect

Hi BossCooks, 


Thanks for your post and welcome to the community. I am sorry to hear that you are having issues connecting to the Connect App, however I would love to assist further. 


So that I can understand your issue a little further can you please answer the following: 


  • Have you ever been able to connect to the connect app? 
  • Are you able to connect to the headphones without the app? 
  • What device do you have the app downloaded on? 
  • Are both App and Headphones on the latest software version? (You can check the headphones version via Btu.bose.com


I look forward to hearing back from you. 


Kind Regards, 

Hector B - Community Support