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Bose product name
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
If listening to youtube album and manually advance to another song, the sound level drops. After hearing what sounds like a pop. If I adjust volume on PC even just a tiny amount, I get the full sound level back. It is as if a noise cancellation kicked in or out etc. but I didnt think this model had that.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Recently. Has worked fine for a year.
Any troubleshooting steps you took
Off. On. Charged. Booted laptop.