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Dwermer
Participant
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Jun 16, 2021

switching between bluetooth and wired sound

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

35 II

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Hi

I have not sound when I switch between bluetooth connection and wired connection. Is there something I need to do to make this happen?

 

Did not have to do this with a earlier model

 

thanks

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marvin_B
Moderator

Re: switching between bluetooth and wired sound

Author Accepted Answer selected by Dwermer

Hi Dwermer.

 

Welcome to the Community! Thank you for your post.
 

With regard to your question, can you try it with other sources? If this is happening in all other sources that you have tried, can you try resetting your headphones. Reboot the source as well.

 

To reset your product:

  1. Power off your product
  2. Wait 30 seconds
  3. Connect your product to a wall outlet using a USB charger
  4. Wait five seconds
  5. Disconnect the USB cable from the headset
  6. Wait one minute
  7. Power on your product.

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

2 REPLIES 2
Marvin_B
Moderator

Re: switching between bluetooth and wired sound

Author Accepted Answer selected by Dwermer

Hi Dwermer.

 

Welcome to the Community! Thank you for your post.
 

With regard to your question, can you try it with other sources? If this is happening in all other sources that you have tried, can you try resetting your headphones. Reboot the source as well.

 

To reset your product:

  1. Power off your product
  2. Wait 30 seconds
  3. Connect your product to a wall outlet using a USB charger
  4. Wait five seconds
  5. Disconnect the USB cable from the headset
  6. Wait one minute
  7. Power on your product.

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

Dwermer
Participant
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  • 0
Registered since

Jun 16, 2021

Re: switching between bluetooth and wired sound

Hi Marvin

 

It seems to be switching between bluetooth/mobile and wired headset ie to use with computer and back again. Before, no sound would come out thru headphones, when I connected the audio lead to headphones, even though, I had powered off the headset

 

Fingers crossed, it will continue to work as it should. I just got the new QC 35 II today

 

thanks for your advice