Robotic Answers and Lack of Information Provided
Here are my questions:
Why do we still get robotic answers that are scripted in response to our queries on the support forums? Emails go unanswered and phone calls get nothing but a scripted answer. You have sold customers a "pemium" product you could at least provide a premium service.
Here are quite a lot of questions which get asked time and time again, and never get an answer?
Automatic Power off, why oh why can you not let your customers decide if they want this on or off?? and im talking about all models not just the 300 you only ever seem to do anything about.
Amazon Prime or any music streaming service for customers outside the US (you remember us???) we have 3 streaming music services in the UK, 3, for a streaming music product line its just shocking the lack of supported services. Time and time again we are told you are working on it, time and time again customers are coming back months and years later to find out nothing has happened! why can you not provide updates or these services? A lot of customers (myself included) were missold your product being told services would be available imminently...
Alexa Skill, you anounced this almost a year ago, told us it was coming, yet nothing, no information, just tease customers then dissapear without a trace, why anounce something you aren't going to deliver? why have their been no updates?
General software security and reliablility, do you outsource the development of the software? as the moderators/support staff have no idea what is being worked on, there is never any progress updates, the quality is NOT Bose quality, it doesn't seem to have gone through any kind of quality control process (the last release the play button didn't work! **bleep**), and the updates come out with features nobody seems to ask for or want.
Software priorities, who decides on the priorities of fixes/updates? Why can't users be involved in this? users vote on things they want sorted first, why can't we see progress of what is being worked on?
In over a year of owning the soundtouch range of products, nothing has changed in that year, features are still lacking, reliability has improved slightly, support and customer relations are still awful. When are you going to make this product line worthy of the Bose name?