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Dec 11, 2020

A20 won’t stay on

I have a Bose a20 with Bluetooth that I’ve had for about 3 years. In a recent flight the noise canceling turned off but I thought it was just the batteries. However, I have now tried two sets of batteries and when I turn it on I get the green light for less than a second then it turns off and I hear a pop in the speakers. If I press and hold the green light then I can hear the noise canceling turn on,  it then it turns off with a pop after about 5 seconds!

I tried turning off auto-power off and it worked fine (except now I have to remember to turn the power off)

 

Bose product name

A20 Bluetooth 

Country

USA 

Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)
Not known

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
None

Detailed description of the issue and steps to reproduce

Turn power on (twin GA plugs)

notice that it turns off within a second 

What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)

In flight at first

When did you start to experience the issue? Did it work correctly previously?

One week ago. Had worked for 3 years prior

Any troubleshooting steps you took

Replaced batteries 

Turned auto power off OFF

1 REPLY 1
Moderator

Re: A20 won’t stay on

Hey there Eepgmik, 


Thank you for reaching out to us in the Community! Welcome! 

 

I'm sorry to hear of the issues you are experiencing with your A20 and will do all I can to help! 

 

Can you tell me if the other features of the headphones are working as expected?

 

Can you also tell me if you experience the same issue on different aircraft?

 

I look forward to hearing from you!

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