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Apr 4, 2020

Green light not on, minimal sound

My headphones (Alto Aviation - Acoustic noise cancelling headphones ) are about 2 years old and have only been used 3-4 times.  The green light will not on.  I have tried several new batteries, have cleaned the inside of dust with a hairdryer and applied alcohol with  QTips to the battery contacts.  The green light does not go on.  If connected to music on a computer, there is a very minimal sound coming out of the headphones, but there is some sound.  Help, please!

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Re: Green light not on, minimal sound

Hey RosemaryQ, 

 

Thanks for reaching out today! 

 

Do you have a link to the product you have as I cannot locate it in our system? 

 

Thanks!

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Re: Green light not on, minimal sound

Case says: ALTO AVIATION BOSE Acoustic Noise Cancelling headphones
Model QC-15
U0730-00

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Re: Green light not on, minimal sound

Thanks for confirming this Rosemary. 

 

I am sorry that you're having this experience with your QC15 headphones. 

 

As you have tried all the troubleshooting in which we would suggest, I would recommend you reach out to local support. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 

 

The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need. Thank you.

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