Feb 10, 2020
I was issued a pair of A20 headsets. While deployed my headsets totally died. I cannot transmit nor receive anything. There was a loud pop and everything was gone after that. I have tried calling customer service but nobody has answered after an hour on hold. Hopefully a rep can see this and guide me where I can get proper service.
Thanks for reaching out and welcome to the Bose Community!
Sorry to hear that you are having power and connection issues with your headset. I would love to help. Have you tested the headset in another aircraft? Or alternatively, have you tested another headset in the same aircraft to ensure it works? I would also recommend checking the switches are set correctly on the headset using the steps here.
If you still have issues after this, please do reach out to us using the steps provided by @Xyz987. One of the team would love to assist you.
Vicky W - Community Support