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Mar 8, 2020

Is this normal? (Paint & Clicking)


I bought this headset new directly from Bose. I received it today. I notice the paint is missing/work on the metal tab on the inside of the headset (where the ear cup rests). See picture above.

Is this normal? My friend’s headset doesn’t have this.


I also noticed a clicking sound when rotating the ear cups, it seems to come from the extendable arm, not the cup twisting mechanism. Don’t mind it, but want to make sure this is the case with all A20s.


Re: Is this normal? (Paint & Clicking)

Hello Citabria, 


Thanks for reaching out to us today! Sorry to read that you have had this experience with a set of our A20's. 


This is definitely not something you should have encountered, I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.

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