JoelR
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Oct 14, 2020

Ordering Support

Is there any support available for online orders?  I am getting an error message, but when I called "customer service" they said that this order can only be completed online.

 

JoelR_0-1602723670344.png

 

They suggested that I just keep retrying, but this has been going on for a couple of days.  On two different computers with different browsers.

 

Any suggestions?

7 REPLIES 7
Sam_F
Moderator

Re: Ordering Support

Hey JoelR,

 

I'm sorry to see you're having difficulty making your purchase with ID.me. I think it would be best if you contacted ID.me support, to look further into things and ensure everything is correct. You can do this on their website HERE - check that your information is valid and ask them if they know of any reason you may be having an issue making the purchase.

 

Let me know what you find!

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JoelR
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Re: Ordering Support

Problem is with the Bose website, not ID.me.  I called for support, but they said this could only be done online.  Who do I talk with next?

Hector_B
Moderator

Re: Ordering Support

Sorry to hear this JoelR, 

 

Did you ask the team if they were aware of any issues with ID.me or have any idea as to why you may be running into this issue? This isn't something that our Community team can assist further with.

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JoelR
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Re: Ordering Support

Yes, I did.  Agent wanted to get me off the phone quickly and said was that this has has happened before and to keep trying.  Problem still exists after nearly 2 weeks.

Thanks for responding.  I get the sense that Bose really doesn't care.  Will look for a different option for headsets.

 

 

Sam_F
Moderator

Re: Ordering Support

Hey JoelR,

 

We do care and we do want to help you with your purchase. As I mentioned previously, have you yet contacted ID.me, just to check your credentials are correct and there are no issues on that end? It may be worth asking if they've encountered other customers who've hit this roadblock.

 

Also, when you sign into ID.me on the Bose website, are you prompted with any errors or does it claim to accept the credentials you without issue?

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Vetie
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Feb 8, 2021

Re: Ordering Support

Was this issue ever resolved?

 

I am getting the exact error when trying to use my ID.me with the Bose website. The error states that my cart must be over $199 to be eligible, MY CART IS $1095.95!!!! I DO BELIEVE THAT IS OVER THE $199!!

 

Your support simply states to try again later/use another browser....WOW. ID.me says this is a Bose issue, Bose says to reach out to ID.me....unreal. 

 

If someone from Bose could speak to this issue, you may sell a headset. 

Sam_F
Moderator

Re: Ordering Support

Hi Vetie,

 

I'm sorry to learn you're encountering difficulty linking your ID.me to make a Bose purchase, but I'd be happy to advise. I'm glad you've already reached out to the ID.me team, to ensure your details are valid and nothing was holding it back.

 

Have you had the chance to use a different browser or device yet? This would be good to test as different devices/browsers may have different responses. If you continue to run into trouble, it'd be best to reach out to phone support HERE, to walk through setting up your order. We'd love to get this resolved for you, so please reach out when possible.

 

Let me know how things go!

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