flyboyvik
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Jan 4, 2020

Proflight 1 vs. 2

So I bought version 1 which, now, by their implicit admission had some serious issues. And a year later they release a much improved version. I feel I have been punished for being an early adopter.

These headsets are supposed to be a long term purchase and have a longer life cycle than just one year. 

Always been an avid Bose fan, but I feel like I have been cheated out of a 1000 bucks for a shoddy product which is supposed to not be obsolete in less than 12 months.

Does anyone not have an issue with such rapid product obsolescence?

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Vicky_W
Moderator

Re: Proflight 1 vs. 2

Bose Best Answer selected by Moderator Hector_B

Hello Flybouvik,


Thanks for reaching out and welcome to the Bose Community Forums.


Our apologies that you don't feel as good about your ProFlight 1 purchase as you did initially. We have iterated on the design with our Proflight 2 headset and although some things are new, there are pilots who still regularly use and enjoy their Proflight 1. Is your ProFlight 1 headset operating normally - are you experiencing any difficulties that we can be of assistance with?


We work to continually improve our products, for both performance and comfort. Our original down cable for ProFlight was the thinnest available at that time, and we continued to work with vendors for an improved cable solution after the release of the original ProFlight that would offer greater flexibility while maintaining our engineering and regulatory requirements.  This was no easy task, as there are 14 conductors within that cable, and very few companies are able to produce this component within our requirements. As in any market, technology and manufacturing capabilities are constantly evolving, and we offered the improved design as it became commercially viable, and passed all environmental and FAA requirements.


We understand that some users, such as yourself, are unhappy with this. Due to this, we are offering a limited-time promotion to our customers located within the USA and Canda. This offer allows you to upgrade your down cable from version 1 to version 2 at a favorable price. You can find more details on this here. Please note, the availability of this offer can change at any time - please visit the website for full terms and conditions.


If you have any questions, please do let me know.


Kind Regards,

Vicky W – Community Support

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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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Vicky_W
Moderator

Re: Proflight 1 vs. 2

Bose Best Answer selected by Moderator Hector_B

Hello Flybouvik,


Thanks for reaching out and welcome to the Bose Community Forums.


Our apologies that you don't feel as good about your ProFlight 1 purchase as you did initially. We have iterated on the design with our Proflight 2 headset and although some things are new, there are pilots who still regularly use and enjoy their Proflight 1. Is your ProFlight 1 headset operating normally - are you experiencing any difficulties that we can be of assistance with?


We work to continually improve our products, for both performance and comfort. Our original down cable for ProFlight was the thinnest available at that time, and we continued to work with vendors for an improved cable solution after the release of the original ProFlight that would offer greater flexibility while maintaining our engineering and regulatory requirements.  This was no easy task, as there are 14 conductors within that cable, and very few companies are able to produce this component within our requirements. As in any market, technology and manufacturing capabilities are constantly evolving, and we offered the improved design as it became commercially viable, and passed all environmental and FAA requirements.


We understand that some users, such as yourself, are unhappy with this. Due to this, we are offering a limited-time promotion to our customers located within the USA and Canda. This offer allows you to upgrade your down cable from version 1 to version 2 at a favorable price. You can find more details on this here. Please note, the availability of this offer can change at any time - please visit the website for full terms and conditions.


If you have any questions, please do let me know.


Kind Regards,

Vicky W – Community Support

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

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gibzy135
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Apr 9, 2021

Re: Proflight 1 vs. 2

Is this upgrade option still available? Tired of the weight and fighting with the cord to store... Have considered selling and moving on

julienyseboot
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Apr 18, 2021

Re: Proflight 1 vs. 2

Hey,

 

After more or less 1 year I start to have a lot of issue with and I can not keep flying with it anymore as it's not reliable enough for me.

1. It keeps shutting down on the left ear side.

2. With the noise reduction ON if you move slightly your head it makes a huge "cracking" noise which surprise you as it is extremely loud and hurts your eardrums, it's like a bad connection between the terminals.

Extremely disappointed. It has nothing to compare with the built quality of the Bose A20 which I had to go back with. I have the A20 for the last 8 years and still working like the first day. 

For this price I was expecting something  as good in terms of built quality and longevity as the A20.

 

I was asking myself why they release a series 2 such early (compare to the A20 which is on the market for the last decade), but I found the answer quick enough. Series 1 is a really bad product

 

PS Bose: I am not looking for an exchange or a reduced price on the Series 2. I simply just don't understand this from you knowing your quality reputation