Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Oct 12, 2019

Proflight 2 white noise sound

bose pro flight2 maybe some defect

 

i got a new bose proflight2 XLR 5pin 

 

turn  on the  power 

but there is  white noise(sound)

i can record that sound  by iPhone 

 

also i have a  sound file

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Re: Proflight 2 white noise sound

Author Accepted Answer selected by Sewon

Hello Sewon, 

 

Many thanks for getting back in touch. 

 

Based on this, I would ultimately suggest reaching out to local support to book service. Details for this can be located here. Please choose your country, then head to the contact page to locate service contact details. 

 

Kind regards, 

 

Jeff G

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

6 REPLIES 6
Highlighted
Moderator

Re: Proflight 2 white noise sound

Hello Sewon, 

 

Thanks for reaching out and welcome to the Bose Community Forums.

 

I am so sorry to hear that you are encountering issues with white noise in your headset and I would love to assist you in resolving this. To start with can I please confirm if this happened in an aircraft that you use regularly and if so have any changes been made to the aircraft recently? Also has it happened mid-flight or whilst on the ground? 

 

It would also be beneficial to know which aircraft you are flying and if it has an electric windshield heater? If a windshield heater is in use by the aircraft, please can you move the headset closer and farther from the windshield and determine if the noise in the headset increases as the headset gets closer to the windshield?

 

As you are using a 5-Pin XLR connector, the operation of a headset with this configuration in conjunction with an aircraft that is providing less than 12 volts DC may exhibit odd behavior, if you are using an aircraft that provides less than 12 volts DC then there are some steps we can try. 

To look to resolve these issues, I would recommend:

  1. Disable the Auto-On feature by setting the Auto-On switch in the battery compartment to the OFF position.
  2. Install 2 AA batteries to allow the unit to switch between A/C and battery power as needed.

I would also like to mention that the unit can be operated in un-powered (passive) mode if needed. There will no loss of communication with ANR turned off.

 

I look forward to hearing how you get on with these steps. 

 

Kind Regards, 

Vicky W - Community Support 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Oct 12, 2019

Re: Proflight 2 white noise sound

Dear staff

 
Thanks for  helping out
 
My  airplane is airbus a321  
 
But  not using in airplane
 
I just turn on  ANR  ground  without any XLR pluged in
 
Only using  on ground  variety place(bed, living room, out side) with power on
 
Also there is  white noise  in my proflight2
 
Actually I’m the user previous model
A20and bose proflight 1
 
I know the how to use it very well 
 
If you want  listen white  noise i can send you
Highlighted
Moderator

Re: Proflight 2 white noise sound

Author Accepted Answer selected by Sewon

Hello Sewon, 

 

Many thanks for getting back in touch. 

 

Based on this, I would ultimately suggest reaching out to local support to book service. Details for this can be located here. Please choose your country, then head to the contact page to locate service contact details. 

 

Kind regards, 

 

Jeff G

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

Highlighted
Participant
  • 0
  • 4
  • 0
Registered since

Nov 22, 2019

Re: Proflight 2 white noise sound

I'm having the same issue with white noise with my Pro Flight 2 headset as well. I love everything else about it, but the constant "hiss" that I hear is rather annoying. Playing music helps to not hear it, even though I know it's always there. Has anyone gotten their headset replaced or fixed to resolve this issue. This happens ANYTIME the headset is ON. It's most prevalent when it's in HIGH ANC mode, regardless of if it's plugged in to aircraft or not. 

Highlighted
Participant
  • 0
  • 3
  • 0
Registered since

Oct 12, 2019

Re: Proflight 2 white noise sound

In my country there is no  service center

for  aviaiton(general bose service center exist but  not for aviation)

 

so i need  replacement 

Highlighted
Moderator

Re: Proflight 2 white noise sound

Hello gbruyn, 

 

Thanks for getting in touch.

 

I'm sorry to hear you are having issues with your headset. If you have tried the above troubleshooting, I'd recommend reaching out to support in your region here.

 

@Sewon, please visit the above link for our global support page. Most countries are listed on there, the team will be able to assist you with organizing any repairs/exchanges. 

 

Kind regards, 

 

Jeff G 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!