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White noise using Proflight2

Using with Boeing787.

It also occurred in my house, battery use only.

 

And I felt increase another noise set ANC high.

 

So I try set Auto power off .

 

Thank you for you support.

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Re: White noise using Proflight2

First of all,I turned off auto power.

White noise remained audible.

Battery only,remove the battery and only the aircraft power

I tried,but it was a similar result.

When the connector is removed from the aircraft,the sound disappears,but when connected again,White noise has occurred.

 

I've done a lot of things.

 

When The Aircraft audio was low,the white noise was obviously reduced.

I don't know if it's the right way,but it had the number one effect.

 

In addition,there was hum noise when there was an iOS device charging.

It was eliminated by keeping it away from the controller.

 

Model;proflight2 XLR 5pin

Aircraft;Boeing 787

Moderator

Re: White noise using Proflight2

Hello Kamo,

 

Thank you for your post and welcome to the Bose Community.

 

I'm deeply sorry to hear that you are experiencing some white noise whilst using your ProFlight Series 2 Aviation Headset. 

 

Would it be possible for you to test the headset in an alternative aircraft?

 

We'd love to gather some additional information and will be reaching out via private message! We look forward to speaking with you.

 

Warm regards,

Charlotte G - Community Support

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Re: White noise using Proflight2

Then I tried on different aircraft of the B787.

White noise occurs when the power is turned on.

The noise increases when connected,and it was the same for all aircraft.

 

I continue to use aircraft audio with low.

In terms of ANC,if it is LOW,white noise is larger than the in-flight noise.

MID feels the most preferable,but white noise is still heard.

In HIGH,there is a feeling of ear clogging peculiar to noise cancellation,and white noise Sounds.

As a result,I always use it in MID.

 

We look forward to improvements and further improvements in future updates.

 

Thank you for your support.

 

kamo

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Moderator

Re: White noise using Proflight2

Hello kamo,

 

Thank you for providing this detailed description. It is most helpful.

 

We previously sent you a private message. Could you please respond through PM to the second question.

 

Warm regards,

Charlotte G 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!
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Nov 22, 2019

Re: White noise using Proflight2

I'm having the same issue with white noise with my Pro Flight 2 headset as well. I love everything else about it, but the constant "hiss" that I hear is rather annoying. Playing music helps to not hear it, even though I know it's always there. Has anyone gotten their headset replaced or fixed to resolve this issue. This happens ANYTIME the headset is ON. It's most prevalent when it's in HIGH ANC mode, regardless of if it's plugged in to aircraft or not. 

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Re: White noise using Proflight2

I've tried it on a variety of 787s, but the results were the same. I haven't had a chance to try it on other aircraft yet.

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Nov 22, 2019

Re: White noise using Proflight2

I've learned to live with this issue. It's a bit annoying but it's tolerable. I really wish this would be addressed/acknowledged as a known issue or at least a known by-product of the ANR technology being used by this headset. Unfortunately, I've been sent 3 new headsets from Bose and ALL have had the same exact issue.