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Aug 9, 2019

Bose Frame Durability?

I have a pair of the Bose Alto's and the plastic where the Temple piece of plastic meets the Hinge is breaking and there is no longer pressure to keep the glasses on comfortably. I've talked with a couple of my friends and they have been having similar issues. 

I don't consider myself hard on products or even on my Alto's. But for a product to start breaking down after normal use at around the 1-2 month mark is kind of sad and low quality. 

 

Is anyone else experiencing the same issue?

13 REPLIES 13
Moderator

Re: Bose Frame Durability?

Hello Dunnstep, 

 

Thank you for your post and welcome to the Bose Community. 

 

Please accept my apologies that you are experiencing this problem with your Bose Frames Alto. 

 

As this is a cosmetic issue, I would highly recommend contacting your local customer service center who will be more than happy to help with this.

Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'

 

Do get back to me if you have any problems. Additionally, if anybody else in the Bose Community is experiencing this problem, please also follow this advice.

 

Warm regards,

Charlotte G - Community Support

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Jan 7, 2020

Re: Bose Frame Durability?

I am not too impressed by the frame durability. I did accidentally dropped the frame and it just broke. I just bought it few weeks ago and not sure how a single, low-height drop can break off the legs that easily. I am also not sure what to do with the frames now. 

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Jan 31, 2020

Re: Bose Frame Durability?

I have same durability issue, when visited the store at Dubai where I bought 3 frames from, they rejected my claim.

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Jun 14, 2020

Re: Bose Frame Durability?

I've had the same issue of it breaking on the hinge. It seems like a design flaw where they rely on a little bit of plastic to work as the fulcrum. Really just a sad oversight because I really like the glasses but I've only had them six months and they already fatigued out... 

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Jul 14, 2020

Re: Bose Frame Durability?

Same issue for me: i dropped them once and they simply broke.. Now nothing seems to react, will get rid of them but I'm done with any Bose products for a while! 

Moderator

Re: Bose Frame Durability?

Hi All,

 

Thanks for posting and contributing to the discussion. I'm sorry to hear that you have had this problem with your frames!

 

If you have had this happen to you and have experienced damage to your Frames, please do reach out to your local support teams, so we can discuss this with you further! You can find the contact information at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.

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Jul 24, 2020

Re: Bose Frame Durability?

I am having the same issue. Normal wear, in case when not in use, never dropped. Again this appears to be an issue with the cheap plastic and construction. I contacted support today, and they said they couldn't help, but offered me another pair for a 25% discount.. [removed by admin]

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Aug 4, 2020

Re: Bose Frame Durability?

Hi,

 

I am also having a durability issue with my Bose Alto frames, but unfortunately the contact us page does not offer my country, Czech Republic - also the country where I bought my frames. Could you please help me?

Thanks a lot.

KR

Michal Svihalek

 

Moderator

Re: Bose Frame Durability?

Hey Michal, welcome to the Bose Community!

 

Really sorry to hear that you're experiencing problems with your Bose Frames Alto. You can contact our support team for Czech Republic by visiting HERE.

 

Let me know if you have any further questions.

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