Jul 10, 2019
The volume on my bose frames is extremely low.
I believe that when I unboxed them, the volume was fine. After the latest update, the volume has gone down atleast by 30 percent.
Can Bose please fix these.
Thanks for posting and welcome to the community. I am very sorry to hear that your Frames are no longer producing full volume and would love to assist you with this.
Firstly, I would recommend that you attempt to use the Frames with another device to see if the issue persists as well as using a different app or streaming service.
I look forward to hearing back from you.
Hector B - Community Support
I have the EXACT same problem.
fine out of the box, required and update, then sound has gone down by about half. to hear anything at all, my phone needs to be at maximum volume.
Tried on other devices and same problem.
Phone calls and voice prompt however are loud - but music/media is half sound, regarldless of device or media player.
Mar 26, 2019
Thanks for posting in the thread, I am sorry to hear that you are having trouble with your Frames. I would suggest testing the Frames with another device as @Hector_B has suggested to see if the same issue occurs. In the meantime, I would recommend clearing the pairing list of the Frames and the device you are suing.
Clearing the Frames device list
I look forward to hearing from you!
Not working for me even on Mate 20Pro and Iphone 8....
There is a gap between what you ear on retail stores and how the frames work with the last update.
The volume is way to low everybody agrees on that.
Bose when are you going to ear from your communtity et and have the listen and the reaction of the premium company you claim for ?
Come on jump on the connected products time with its expectations and reaction time.
Almost 3 months with no communication and no solution and no firmware ?
This community is for what reason ? trying to look like connected companies but not using it ?
it is far more frustating to complain here and have no sign on taking in account
This might my last bose product when I see how the issues of connected items are taken in account and not solved
Thanks for getting in touch.
We continue to monitor reports of issues, and report them further up the chain when we see an increase of reports. Generally, the Bose Frames have received positive feedback from the majority of users and the number of reports currently does not warrant escalation at this time.
With regards to your issue, if you haven't already, please try the aforementioned troubleshooting in this thread to see if this helps. Also, I would recommend checking to ensure the music volume is increased on your smartphones. On Android, volume is split into multiple volume sliders, music typically labeled "media volume." Please ensure this is increased. On the iPhone, I would check the control center to ensure the volume slider is increased.
If the issue continues to persist, please reach out to local support to discuss service options. Details can be found here.