Jul 7, 2020
I bought my Bose Frames in January 2020 (six months ago). Now, they won't charge, and won't turn on. I went to the Troubleshooting section of the Bose website, and did all of the suggestions there. But, none of the Troubleshooting suggestions helped. I called the Bose Customer Support line, but got a recording that said that they have no one working there now. Any suggestions?
Located in USA
Jul 5, 2020
Mine was a Christmas gift from 2019. There are dozens of the same complaints, sound coming from just 1 side, then wont charge then dies.
It's a faulty product and needs replacement. Although the same thing will probably happen 6 months after with the replacement pair =(
Thank you both for posting and welcome to the Bose Community. I'm very sorry to hear that you are both experiencing a charging issue that you weren't able to resolve via troubleshooting.
I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
You will also be able to see all opening times on here to avoid calling outside of operating hours.
Jul 7, 2020
My Frames just failed too. New for Christmas, worked fine up until yesterday. Now they do not turn on or charge. Tried all the troubleshooting too. Nothing.
Jul 19, 2020
Mine also stopped charging about 3 weeks back. I have tried to connect them with 3-4 different wall chargers. not sure what the solution is?
Sep 6, 2020
I have a problem with my Bose Frames Alto. I was walking down the street and all of a sudden they shut off. I assumed that they were just out of battery so I charged them. Unfortunately when they where fully charged when I pressed the button to turn them on there was nothing.
, no light, and no voice. although when I plugged them in the charged light wouldn't be flashing I can't figure out the problem and I am hoping somebody can help.
Sep 12, 2020
The same has happened to me. It still blinks when I tap the button but that's it. Momentarily it switched on and I had it connected to the Laptop trying to update it or detect it. It just updated on it's own. I just kept it for charge but after removing it, still it does not switch on.
Sorry to hear that your Frames are no longer appearing to be powering on. Please reach out to your local Bose product support team, you can find our contact information by following Hector_B's instructions above.
Have a good day!
Oct 8, 2020
im now experiencing the same issue, wont turn on and not charging, i have notice before two days ago its hard to switch on, now its not turning on and not charging. Bose anny issue ? how to solve or need to return under warranty? im was base and purchase the unit in abu dhabi uae.
If your Frames are no longer turning on, and none of the troubleshooting in this thread has helped you will want to reach out to your local support team for further assistance. As you are in the UAE you can find the contact information for your local support team HERE.
I hope this helps!