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Bose Frames not charging
Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name
Bose Frames -Tenor
Country
Australia
Firmware Version 4
App Version 14
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
iPhone 12
Detailed description of the issue and steps to reproduce
My Bose Frames were working perfectly yesterday but now fail to charge despite using a variety of charging units including the iMac and my partners USB [she has a pair of frames too which are functioning perfectly]
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took