Bose Frames not charging

[Bud3225]

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

Bose product name 

Bose Frames -Tenor

Country 

Australia

Firmware Version 4

App Version 14

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
iPhone 12

Detailed description of the issue and steps to reproduce

My Bose Frames were working perfectly yesterday but now fail to charge despite using a variety of charging units including the iMac and my partners USB [she has a pair of frames too which are functioning perfectly]

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

When did you start to experience the issue? Did it work correctly previously?

Any troubleshooting steps you took

[Sam_F]

Hey Bud3225,

Thank you for taking the time to post and welcome to the Bose Community. I'm sorry to learn you're having an issue charging your Bose Frames, but I'd be happy to assist.

I appreciate you taking the time to try other devices, as this would help narrow down the cause of the issue. Do you notice any damage to the charging cable which may be causing this issue?

If things do not improve, I'd recommend reaching out to support in Australia HERE, to look further into the available service options to have this issue resolved. Let me know if you have any queries regarding this!