Bose Rondo frames excessive noise leakage
Bose product name Rondo Frames
App Version Bose connect
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Apple iPhone 6
Detailed description of the issue and steps to reproduce
just received my new frames
even at the lowest volume setting the noise leakage is such that you can hear exactly what the wearer is listening to. At high volume the leakage is disruptive to anyone around you. When we tested these in John Lewis you could hear nothing until you put the frames on. It would appear that the pair we have are faulty?
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.) living room
When did you start to experience the issue? Did it work correctly previously?
on first use, received them as a gift yesterday
Any troubleshooting steps you took