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Mar 19, 2020

Bose frames cant charge

I buy this bose frame alto about 2 weeks ago, and now after two weeks, cant charge...

its really shame...no drop and cant charge. Seems like this problem a lot of people happens with this bose frame. 
how can ? With your powerfull brand in the audio you make the product like this.




Re: Bose frames cant charge

Hey Anton,


That certainly sounds strange! I do apologize for the issues you've had with charging.


Have you tried connecting the product to a different power socket/supply to see if there's any difference?


I would also recommend visiting the Bose updater page HERE, to ensure your product is running the latest firmware. I can imagine this may be frustrating but I look forward to hearing back so we can work towards a resolution!

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