Bose frames shut off while playing music
Bose product name
Firmware Version 4.1.6
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
iPhone SE (2020)
Detailed description of the issue and steps to reproduce
Playing music using iPhone music app. Frames power off after 5 minutes while playing. Set auto power off to never, still powers off.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
Quiet, trying to sleep or relax
When did you start to experience the issue? Did it work correctly previously?
Recollect it did work correctly before. Does continue to work when watching video.
Any troubleshooting steps you took
using Bose Connect, changed auto power off. Still shuts off.