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jawad12ca
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May 17, 2019

Bose glasses not charging

Hello, 

 

I have been using the glasses for the past 2 weeks. Today stopped charging. Everytime i connect there is no white blinking light. tried multiple wall chargers and laptops. Please advise. 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Bose glasses not charging

Bose Best Answer selected by Moderator Hector_B

I see, 

 

I'm sorry to hear this did not resolve your issue. 

 

I would suggest contacting your local technical support for assistance. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.

 

I hope this helps. Have a great day!

 

Kindest,

 

Jessie O

9 REPLIES 9
Moderator

Re: Bose glasses not charging

Hi Jaward12ca, 

 

Thank you for taking the time to post and welcome to the community! 

 

Can you try plugging your frames into a computer to see if it recognizes the connection? If it does, go to btu.bose.com and update the firmware. 

 

Let me know how you get on! 

 

Kindest, 

 

Jessie O - Community Support

jawad12ca
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May 17, 2019

Re: Bose glasses not charging

followed the steps as you mentioned. updated the software. plugged it into my laptop an wall charger. White light not coming on at all, only flashes when plug into laptop and after that blinks off. Tried plugging in for 5-10 minutes, not taking up any charge. won't power on at all

Moderator

Re: Bose glasses not charging

Bose Best Answer selected by Moderator Hector_B

I see, 

 

I'm sorry to hear this did not resolve your issue. 

 

I would suggest contacting your local technical support for assistance. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.

 

I hope this helps. Have a great day!

 

Kindest,

 

Jessie O

pacemakers
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Oct 13, 2019

Re: Bose glasses not charging

I have same problem. 
It's really disappointing as I LOVED bose frames. 
And since I'm traveling right now in UAE and Nigeria, I have no solution.

But don't get me wrong, I would keep loving this product unless I have to pay more $$$ to fix it. 

leigui
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Nov 5, 2019

Re: Bose glasses not charging

Today my Bose sunglasses started doing exactly the same:

 

1- no power on,

2- no connection with a PC,

3- and no recharges at all.

 

It just flashes very quickly the white led, but only responds once or another time, when "it wants".

 

Please, help me! Unfortunately, I don't live in USA ..

 

Marcelo Leigui

Moderator

Re: Bose glasses not charging

Hello everyone, 

 

That's a shame that you are experiencing issues charging your Frames, this is not what we want at all. I understand that you are not within the USA, you can still find support for this issue in countries other than the US and I recommend that you reach out to them if you are having issues. 

 

You just need to go to this page then select your country and go to contact us at the bottom of the page if it is not already directed there. 

 

I hope this is helpful and that these issues are resolved for you.

 

Kindest regards,

Zoe C 

 

leigui
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Nov 5, 2019

Re: Bose glasses not charging

I spent US$300 to be happy for less than 5 months.

It is really a shame.

leigui
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Nov 5, 2019

Re: Bose glasses not charging

It is a waste of time for me to go in the suggested webpage.

There is no suppport in Brazil at all.

Moderator

Re: Bose glasses not charging

Hello leigui,

 

Support for Brazil can be found here Bose Brazil.

 

Let me know if you have any further questions.

 

Warm regards,

Charlotte G