Deniz Bertoldi
Contributor
  • 4
  • 5
  • 0
Registered since

Nov 4, 2020

Bose glasses not charging

Hello...

I’m from Brazil and visiting US in October/19, decided to buy a Bose Frames Alto. I pay U$200,00 it’s not cheap for that.

 

About a week ago, it doesn’t charge anymore...when connect the power cable in glasses the light blinks very, very, very quickly once and nothing more. Don’t charge, don’t turn on, it just stopped working and I don’t know why.

 

I tried all the tips for troubleshooting on Bose website, none of them work for my problem and I tried also to contact the local support (Latin America) by email but I didn’t get an answer.

 

I have been frustrated with these expensive glasses and unfortunately cause I’m from Brazil (Bose doesn’t have an official store or service) probably I don’t get answers too.

8 REPLIES 8
Sam_F
Moderator

Re: Bose glasses not charging

Hey Deniz,

 

I'm sorry to hear you're having some difficulties charging your Bose Frames. Would you be able to list all of the troubleshooting you've tried? If you haven't already, I'd recommend visiting the Bose BTU site HERE, to push the latest firmware to your product.

 

In regards to contacting Bose support, did you use the information listed HERE?

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Deniz Bertoldi
Contributor
  • 4
  • 5
  • 0
Registered since

Nov 4, 2020

Re: Bose glasses not charging

Thanks for your answer.
I've tried the things listed in this webpage:
"https://www.bose.com/en_us/support/articles/HC2487/productCodes/bose_frames_alto/article.html"

And, I tried the "btu.bose.com" too.
If you ask me, I sent an email for the latin america support but I live in Brazil, this probably will difficult the things.

Deniz Bertoldi
Contributor
  • 4
  • 5
  • 0
Registered since

Nov 4, 2020

Re: Bose glasses not charging

And one more thing...my Bose frames alto still doesn't work with all those things that I've done.

Dig
Participant
  • 1
  • 3
  • 0
Registered since

Apr 28, 2021

Re: Bose glasses not charging

Conseguiu resolver? Estou com o mesmo problema. Quase não o uso, ao usar hoje, não carrega, não funciona e a resposta padrão aqui é inócua. 

Deniz Bertoldi
Contributor
  • 4
  • 5
  • 0
Registered since

Nov 4, 2020

Re: Bose glasses not charging

Não consegui resolver sozinho seguindo as medidas sugeridas pela bose (tanto do site como dos técnicos que entraram em contato comigo).

O que me sugeriram pra solucionar foi entrar em contato com o suporte da Bose da América Latina pelo e-mail (technical_support_latam@bose.com).

Depois de explicar por e-mail o problema, tive que mandar o óculos com a nota de compra para uma avaliação técnica e somente após o laudo efetuaram a troca. 
O processo todo levou quase 90 dias.

Espero ter ajudado.

Deniz Bertoldi
Contributor
  • 4
  • 5
  • 0
Registered since

Nov 4, 2020

Re: Bose glasses not charging

Só mais uma informação…apesar da demora,

foram bem solícitos, ajudaram bastante.

philzil
Contributor
  • 0
  • 3
  • 0
Registered since

May 15, 2021

Re: Bose glasses not charging

Exactly the same problem as everyone has described, very dissapointed 

philzil
Contributor
  • 0
  • 3
  • 0
Registered since

May 15, 2021

Re: Bose glasses not charging

Obviously a technical design problem