Deniz Bertoldi
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Nov 4, 2020

Bose glasses not charging

Hello...

I’m from Brazil and visiting US in October/19, decided to buy a Bose Frames Alto. I pay U$200,00 it’s not cheap for that.

 

About a week ago, it doesn’t charge anymore...when connect the power cable in glasses the light blinks very, very, very quickly once and nothing more. Don’t charge, don’t turn on, it just stopped working and I don’t know why.

 

I tried all the tips for troubleshooting on Bose website, none of them work for my problem and I tried also to contact the local support (Latin America) by email but I didn’t get an answer.

 

I have been frustrated with these expensive glasses and unfortunately cause I’m from Brazil (Bose doesn’t have an official store or service) probably I don’t get answers too.

10 REPLIES 10
Sam_F
Moderator

Re: Bose glasses not charging

Hey Deniz,

 

I'm sorry to hear you're having some difficulties charging your Bose Frames. Would you be able to list all of the troubleshooting you've tried? If you haven't already, I'd recommend visiting the Bose BTU site HERE, to push the latest firmware to your product.

 

In regards to contacting Bose support, did you use the information listed HERE?

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Deniz Bertoldi
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Nov 4, 2020

Re: Bose glasses not charging

Thanks for your answer.
I've tried the things listed in this webpage:
"https://www.bose.com/en_us/support/articles/HC2487/productCodes/bose_frames_alto/article.html"

And, I tried the "btu.bose.com" too.
If you ask me, I sent an email for the latin america support but I live in Brazil, this probably will difficult the things.

Deniz Bertoldi
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Nov 4, 2020

Re: Bose glasses not charging

And one more thing...my Bose frames alto still doesn't work with all those things that I've done.

Dig
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Apr 28, 2021

Re: Bose glasses not charging

Conseguiu resolver? Estou com o mesmo problema. Quase não o uso, ao usar hoje, não carrega, não funciona e a resposta padrão aqui é inócua. 

Deniz Bertoldi
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Nov 4, 2020

Re: Bose glasses not charging

Não consegui resolver sozinho seguindo as medidas sugeridas pela bose (tanto do site como dos técnicos que entraram em contato comigo).

O que me sugeriram pra solucionar foi entrar em contato com o suporte da Bose da América Latina pelo e-mail (technical_support_latam@bose.com).

Depois de explicar por e-mail o problema, tive que mandar o óculos com a nota de compra para uma avaliação técnica e somente após o laudo efetuaram a troca. 
O processo todo levou quase 90 dias.

Espero ter ajudado.

Deniz Bertoldi
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Nov 4, 2020

Re: Bose glasses not charging

Só mais uma informação…apesar da demora,

foram bem solícitos, ajudaram bastante.

philzil
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May 15, 2021

Re: Bose glasses not charging

Exactly the same problem as everyone has described, very dissapointed 

philzil
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May 15, 2021

Re: Bose glasses not charging

Obviously a technical design problem 

andymac33
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Aug 2, 2021

Re: Bose glasses not charging

I live in the US and was hopeful I could get these repaired.... Nope was just told over the phone after 12 months there is nothing they can do for me other than sell me another pair for $150!  Are you kidding me... I spend $200 on a pair of glasses that work just over 12 months, and stop charging and to thank me for my business you'll take another $150... what a joke.  I'm better off spending my money on Apple Air Pods and some Shady Rays instead of spending more money on Bose.  This was my first and last Bose product... very disappointing for a company I always assumed delivered a great product and customer service.