Thanks for reaching out. I am very sorry to hear what has happened to your Frames.
Do reach out to your local Bose product support team for assistance, an agent here will happily assist you. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.