5.0.tree
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Nov 3, 2019

Can’t connect to siri

So I updated my iPhone to iOS 13.2 and Siri doesn’t seem to be working when clicking the button, any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Can’t connect to siri

Author Accepted Answer selected by 5.0.tree

Hello 5.0 tree, 

 

Thanks for getting back in touch. 

 

Have you tried to unpair the Frames, then re-pair them to see if this helps to resolve the issue? 

 

Clear the Frames device list. 

 

1. Power on the frames

2. Press and hold the button on the right temple for 10 seconds until you hear “Bluetooth device list cleared,” and the status light slowly blinks white.

3. Delete your frames from the Bluetooth list on your device.

 

Let me know how you get on 😊

 

Kind regards, 

 

Jeff G 

View solution in original post

6 REPLIES 6
Moderator

Re: Can’t connect to siri

Hello 5.0.tree,

 

Thank you for your post and welcome to the Bose Community.

 

I am sorry to hear that you are having some issues communicating with Siri through your Bose Frames.

 

Have you been able to successfully use Siri before with the Frames?

Does Siri work directly with your iPhone?

What exactly is happening when you hold the action button?

 

Warm regards,

Charlotte G - Community Support

5.0.tree
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Nov 3, 2019

Re: Can’t connect to siri

When I hold the button on the frames it’ll play the sound when you activate Siri but won’t actually work when I try to say something. This doesn’t happen when I use it on my phone while connected to the frames, only when I press the button

Moderator

Re: Can’t connect to siri

Author Accepted Answer selected by 5.0.tree

Hello 5.0 tree, 

 

Thanks for getting back in touch. 

 

Have you tried to unpair the Frames, then re-pair them to see if this helps to resolve the issue? 

 

Clear the Frames device list. 

 

1. Power on the frames

2. Press and hold the button on the right temple for 10 seconds until you hear “Bluetooth device list cleared,” and the status light slowly blinks white.

3. Delete your frames from the Bluetooth list on your device.

 

Let me know how you get on 😊

 

Kind regards, 

 

Jeff G 

View solution in original post

5.0.tree
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Nov 3, 2019

Re: Can’t connect to siri

it worked but then once I turned it off it started doing it again once I turned them on again. Is there anyway for a software update to fix this? And a new problem started to occur. Whenever it’s low battery it starts hissing.

Moderator

Re: Can’t connect to siri

Hi 5.0.tree, 

 

Thank you for keeping us updated on your issue. 

 

This is certainly not normal behavior. I would recommend getting in contact with your local technical support team to talk about a service for your Frames. 

 

You can do this by clicking the LINK HERE, selecting your country and scrolling down to 'Contact Us'. One of our agents will be more than happy to help you out!

 

I hope this helps! If there is anything else we can do, please do come back to us!

 

Kindest, 

 

Jessie O 

pril41505
Audible Advocate
  • 2
  • 3
  • 0
Registered since

Oct 16, 2018

Re: Can’t connect to siri

This is junk. I’ve had this same issue with Siri not working any longer and I’m tired of it.