Hi... Received the new Bose Frames Alto today.
Installed the Bose Connect App onto my iPhone. No prob connecting the Frames to the Connect App. An updater starts to download a software update. The download concludes after 10-15 minutes. Then I get a message something like... "The software is updating on another device." What? And after 30 seconds or so, it starts to download the update again. Continuous loop.
So I uninstall the app on my iPhone and install the software on my iPod Touch. Same thing. 10-15 minutes of automatically downloading, then when complete, the same message from the Connect App... "Software is updating on another device." Then it starts downloading again.
So, the Connect App is unusable. Continous downloading - updating error message - downloading again. It happens with both devices. So... cannot update the software. Would appreciate any suggestions!
Thanks for reaching out and welcome to the Bose Community Forums.
I can appreciate that this must be frustrating and I would love to assist. I would suggest going to http://btu.bose.com on a computer and manually updating the firmware of the glasses.
After this, let's clear the memory of the Frames and then repair them with the app.
I look forward to hearing how you get on.
If any other community user has had this issue, we would love to hear your thoughts.
Vicky W - Community Support
Yes, the http://btu.bose.com worked for me as well. Wasn't aware the charging cable was also a data cable. Thanks.
Perhaps there can be a notice, or a post here, when the Connect App is working. I tried it on various devices and it was continued in a loop... downloading, couldn't update, downloading, couldn't update...