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Defective Bose Rondo
Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name
Country
Firmware Version
App Version
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
Being a usual Bose user I never experienced any issues. However, this time I am quit disappointed.. indeed, I bought a pair of Rondo in the US and it recently stopped working. First the left side and then nothing was working. I tried to charge it the whole night but still nothing even though everything was up to date.
I heard that there is many defective pairs like mine. This is why I would like the Bose customer service to proceed to a replacement ASAP.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
Any troubleshooting steps you took