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Apr 4, 2020

Frames turn off when I open the temples

My Frames have been working perfectly for several months.  One day last week they stopped working. I thought that it was a charging issue, so I charged them up.  I tried them again with no result.  I closed the temples, pressed the button and I heard the frames "Battery 100%", so I opened them to put them back on my head and they turned off.  Bottom line, the speakers work when the temples are closed and they stop when I open them.  What can I do to get them to work properly?

 

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Apr 5, 2020

Re: Frames turn off when I open the temples

My wife glasses are doing the same thing. Sometimes the right side will work, but very low volume. 

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Re: Frames turn off when I open the temples

Hello Mark and @m66mckay

 

Thank you both for posting and welcome to the Bose Community. Sorry to read that you are both experiencing a very strange power issue with your Frames. 

 

Let's try and update the Frames by connecting them to a PC via the USB charging cable and visiting our online updater, once on the website please follow the on-screen instructions ti update the Frames. 

 

I would also like to know if the issue persists when you are connected to a device or all the time? 

 

I look forward to hearing back from you both and would love to hear from any others with this issue. 

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